Welcome to the Igenics website. These Terms & Conditions govern your access to and use of our website and your purchase and use of Igenics products.
By accessing, browsing, or purchasing from this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.
This website provides information about Igenics products and allows customers to browse products, place orders, make payments, and access related services.
We reserve the right to modify, suspend, or discontinue any part of the website or its services without prior notice, subject to applicable law.
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate.
However, there may occasionally be errors, inaccuracies, or differences between the information displayed online and the actual product packaging or appearance.
Product packaging, labeling, ingredients, specifications, and other details may change from time to time. Customers should always check the product packaging and instructions supplied with the product before use.
Customers are responsible for using Igenics products according to the instructions, directions, warnings, and other information provided with the product.
You should not use a product for a purpose other than its intended purpose.
If you have concerns about whether a product is suitable for you, consult an appropriately qualified professional before use.
By placing an order through the website, you confirm that:
The information you provide is accurate and complete.
You are legally permitted to purchase the product.
You have the legal capacity to enter into a purchase agreement.
You will use the product in accordance with its instructions and applicable laws.
If you are purchasing on behalf of another person or organization, you confirm that you have the necessary authority to do so.
Certain features of the website may require you to create an account.
You are responsible for keeping your account information accurate and maintaining the confidentiality of your login credentials.
You are responsible for activity carried out through your account unless unauthorized use results from circumstances outside your reasonable control.
We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused, fraudulent, or operated in violation of these Terms & Conditions.
When you place an order, you are making a request to purchase the selected product or products.
After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted if there are issues relating to product availability, payment, pricing, shipping, or other circumstances.
We reserve the right to refuse, cancel, or limit an order where permitted by applicable law.
If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund and Return Policy and applicable law.
All prices displayed on the website are subject to change.
We make reasonable efforts to display accurate prices. However, if a pricing or listing error occurs, we reserve the right to correct the error and, where permitted by law, cancel an affected order.
Any applicable taxes, delivery charges, or other charges will be displayed during the ordering process where applicable.
Orders must be paid using the payment methods made available on the website.
Payments may be processed by third-party payment service providers. Additional terms and conditions of those payment providers may apply.
We do not guarantee that every payment method will always be available.
If a payment is unsuccessful, declined, reversed, or otherwise not completed, the order may not be processed or may be cancelled.
We will make reasonable efforts to process and dispatch orders within the delivery timeframe communicated during the ordering process.
Delivery times may vary depending on the delivery location, courier service, product availability, weather, holidays, logistical circumstances, and other factors outside our reasonable control.
Once an order has been handed over to the applicable shipping or courier service, delivery may be subject to that service provider’s procedures and conditions.
Customers are responsible for providing accurate shipping information.
We are not responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer, subject to applicable law.
Returns, refunds, replacements, and order cancellations are governed by our applicable Refund and Return Policy.
Customers should review that policy before placing an order.
Certain products may not be eligible for return or replacement due to their nature, safety requirements, hygiene considerations, or applicable law.
Where applicable, returned products may need to meet specific conditions before a refund or replacement can be provided.
From time to time, we may provide discounts, promotional offers, coupon codes, or other special offers.
Promotional offers may have additional terms, eligibility requirements, expiry conditions, product restrictions, or usage limits.
Unless otherwise stated, promotional offers cannot be combined with other offers.
We reserve the right to modify or discontinue promotions subject to applicable law.
All content appearing on this website, including but not limited to:
Logos
Brand names
Product names
Product images
Text
Graphics
Designs
Website layouts
Videos
Icons
Software
Other original materials
may be owned by or licensed to Igenics and may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without appropriate authorization.
If the website allows customers to submit reviews, comments, photographs, or other content, you are responsible for the content you submit.
You must not submit content that:
Is false or misleading
Violates another person’s rights
Contains offensive, abusive, or unlawful material
Contains spam or unauthorized advertising
Infringes intellectual property rights
Contains malicious software or harmful code
By submitting content, you grant us permission to use, display, reproduce, or publish that content for legitimate website, product, service, or promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms & Conditions or applicable law.
You agree not to use the website to:
Violate any applicable law or regulation
Commit fraud or facilitate fraudulent activity
Attempt to gain unauthorized access to the website or another user’s account
Introduce viruses, malware, or other harmful code
Interfere with website security or operation
Scrape, copy, or systematically collect website content without permission
Impersonate another person or organization
Use the website for unlawful or unauthorized commercial purposes
Our website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other external services.
These third-party services are operated independently and may have their own terms and privacy policies.
We are not responsible for the availability, content, security, or practices of third-party services, except where responsibility cannot legally be excluded.
We attempt to keep the information on our website accurate and up to date.
However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.
We also do not guarantee that the website will always operate without interruption or technical problems.
Information provided on the website about Igenics products is intended for general informational purposes and should not be treated as professional medical or healthcare advice.
Customers should read product labels, instructions, warnings, and other information provided with the product.
Where appropriate, customers should consult a qualified healthcare professional before using a product.
Individual results may vary.
To the maximum extent permitted by applicable law, we will not be responsible for losses or damages arising from:
Improper use of a product
Failure to follow product instructions
Incorrect information supplied by a customer
Unauthorized use of an account
Temporary website unavailability
Third-party website or service failures
Delivery delays caused by circumstances outside our reasonable control
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or infringement of another person’s rights.
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
By using the website, you acknowledge that you have read our Privacy Policy.
We may update or modify these Terms & Conditions from time to time.
Changes may be made to reflect changes in our products, services, website functionality, business practices, or applicable legal requirements.
The updated Terms & Conditions will be published on this page.
Your continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the extent necessary, while the remaining provisions will continue to apply.
These Terms & Conditions, together with the Privacy Policy, Refund and Return Policy, Disclaimer, Shipping Policy, and any other policies published on the website, constitute the terms governing your use of the website and purchase of products, subject to applicable law.
For questions regarding these Terms & Conditions, orders, products, or website services, please use the contact or support options provided on the Igenics website.